From May we are going to be trialling a 2 working day dispatch. This can be 3 days if we get super busy! That way we will be able to put a surplus of stock on! This includes our local delivery’s, so take that into account when you order please don’t leave it last minute incase there is a delay with your order. 

* Scotland / Above Lake District  or close to the north Pennines are 48hr delivery due to the way DHL work we are sorry about this. This will mean that your order will be defrosted depending on the size of the order, this is safe to be refrozen.

Sorry for any inconvenience this may cause

 Please ensure you leave a phone number incase there are any issues with your order, if you do not leave a number we will apply substitutes at our discretion.

Using DHL has allowed us to have your pets food delivered to you within a 24 hour period to ensure you receive the raw food in a fresh and preserved condition.

By placing the order you agree to our terms & conditions below.

• No weekend deliveries
• Pick up orders will be refunded after 7 days with no collection. 
• Orders placed after 12pm Thursday are sent out Monday/Tuesday for delivery.
• On the morning of your delivery you will be allocated a time slot, if you’re not in during this time and your package is left in a safe place (packages must be left safe due to needing to be delivered within a certain time frame) then WrexRaw take no liability from this point onwards.
• If you book a re-delivery because you won’t be in and don’t assign a safe place, WrexRaw take no liability for the condition your raw food arrives in, no refunds or replacements will be offered in these circumstances. 
• Please ensure your address is correct, this cannot be altered once the order is fulfilled. If your address is incorrect we take no liability for the order not received. 
  Raw food may sometimes slightly defrost, it is safe to refreeze any meat that comes in this condition. We recommend a minimum order of 15kg to maintain cool temperature throughout transit. Smaller orders are made at the discretion of the customer. 
  

• Using DHL as our courier allows us to keep you in the loop in regards to your delivery with access to live tracking information with text and email updates.

Your deliveries can be left within a safe place too, like a shed or outhouse or even with a neighbour however in this circumstance Wrex Raw take no liability for any deliveries that are defrosted or stolen from the safe place. 

If we feel we are unable to fulfill an order, we reserve the right to cancel & refund the order.

Address and contact details are responsibility of the customer, these cannot be amended once we have processed the order.  Order cut off point for next day is 12pm any orders after 12pm will go out the following day.

Please contact us if you have any questions or queries.

** We don’t not ship on bank holidays **

Lots of love, from us guys at WrexRaw 🫶🏼