Delivery information PLEASE READ
Please ensure you leave a phone number incase there are any issues with your order, if you do not leave a number we will apply substitutes at our discretion.
Using DX has allowed us to have your pets food delivered to you within a 24 hour period to ensure you receive the raw food in a fresh and preserved condition.
- No weekend deliveries
- Orders placed after 2pm Thursday are sent out Monday for delivery Tuesday.
- On the morning of your delivery you will be allocated a time slot, if you’re not in during this time and your package is left in a safe place (packages must be left safe due to needing to be delivered within a certain time frame) then WrexRaw take no liability from this point onwards.
- Raw food may sometimes slightly defrost, it is safe to refreeze any meat that comes in this condition.
We do not offer a weekend delivery service, orders made from Thursday (after 2pm) to Sunday will be posted on Monday, ready for delivery Tuesday.
Using DX as our courier allows us to keep you in the loop in regards to your delivery with access to live tracking information with text and email updates.
Your deliveries can be left within a safe place too, like a shed or outhouse or even with a neighbour however in this circumstance Wrex Raw take no liability for any deliveries that are defrosted. To ensure food stays frozen, a minimum order of 9kg is recommended.
If we feel we are unable to fulfill an order, we reserve the right to cancel & refund the order.
Address and contact details are responsibility of the customer, these cannot be amended once we have processed the order. Order cut off point for next day is 2pm any orders after 2pm will go out the following day.
Please contact us if you have any questions or queries.
** On bank holidays orders will be sent the next working day **
Local deliveries are 7 days a week 5-8pm
Lots of love, from us guys at WrexRaw 🏼