DELIVERY/STORE INFO PLEASE READ - Terms and Conditions

Email and online enquiries are handled Monday to Thursday. While we can assist with delivery related matters, customers are advised to contact FedEx directly for the most up to date information and quicker response.


WE TAKE NO LIABILITY IF YOU RESCHEDULE A ORDER.(DO NOT DO THIS) 

WE DO NOT OFFER DELIVERY TO MOST AREAS ABOVE GLASGOW, AND THOSE ACCEPTED MAY FACE A 1-2 WORKING DAY TRANSPORT TIME.  We take no liability if delays occur and these are the responsibility of the customer. 

BY PURCHASING FROM OUR STORE YOU ACCEPT ALL TERMS AND CONDITIONS BELOW. 

 

We usually work on a 1-2 Working days dispatch time but this may take upto 3 if busy. (Excluding Friday-Sunday). 

 CUSTOMERS MUST ORDER A MINIMUM OF 9KG OF RAW FEED. Orders placed below this amount will be cancelled upon fulfilment. 


WrexRaw Store Hours, Local Delivery Schedule & Nationwide Raw Pet Food Shipping Info (Please Read)

🚚Local Delivery Information We deliver locally on Monday and Friday, but the delivery may occur on either day. An email confirmation will be sent once your order is packed and dispatched.

  • Delivery Days: Monday & Friday 
  • between 12pm – 8pm
  • Dispatch Time: 1–3 working days
  • Cut-off Time: Orders must be placed by 8:30am for same-week delivery
  • Please note that we do not offer delivery time requests.
  • Area covered 6 miles from Wrexraw

🌍 Nationwide Delivery Information

Courier: FedEx (Tracked with email & text updates)

  • Minimum order: 9kg (We recommend 15kg to help keep items cold longer). Ordering smaller amounts means you take full liability for orders arriving defrosted. 
  • You will receive a notification once your order is out for delivery

Delivery Time:

  • Dispatched Monday to Thursday. Deliveries can take up to 48 hours to arrive due to courier delays and issues out of our control. 
  • Delivery within 1–2 working days (Up to 3 days during busy periods) 

Shipping Costs:

    • 9–25KG — £8.25
    • 25–50KG — £13.25
    • 50–75KG — £17.50
    • 75–100KG — £25.00
    • 100–125KG — £32.00
    • 125–150KG — £39.00
    • 150–175KG — £42.00
    • 175–200KG — £49.00
    • 200–225KG — £55.00
    • 225–250KG — £62.00
    • 250–275KG — £69.00
    • 275–300KG — £76.00
    • 300–325KG — £83.00

Important Notes:

  • Minimum order: 9kg (15kg recommended for insulation during transit)
  • Some items may arrive defrosted, but cold to touch. — These are safe to refreeze, and defrosted meats delivered within the specified time frame will not entitle you to a refund. 
  • Ensure you provide a correct address and contact number, your address is your own responsibility. 
  • Requests (e.g. flavour preferences) must be entered in the shipping notes section — not via email or chat
  • FedEx may offer a time slot, however goods can delivered outside of this and up until 10pm. 
  • New customer discount codes are limited to one use per household. Any further attempts to use the code with different email addresses but the same name/address will result in the order being automatically refunded.

In-Store Collection:

  • Available 6 days a week (Mon–Sat)
  • Orders must be collected within 7 days or will be refunded

❌ Delivery Restrictions

We do not ship to the following areas due to courier surcharges:

  • Scottish Highlands
  • Hebrides
  • Most areas past Dundee
  • Shetland Islands
  • Orkney Islands
  • Isles of Scilly
  • Isle of Man
  • Northern Ireland
  • Isle of Wight

📦 Safe Place & Missed Deliveries

  • It is your responsibility to assign your parcel a safe place in the event you are not in to receive your parcel. (shed, garage, with a neighbour)
  • If no safe place is provided and you miss the delivery, no refunds or replacements will be offered. Goods must be left due to being perishable. 
  • We are not responsible for doorstep theft or missing parcels if you have failed to provide our courier with a safe place. A refund or replacement will not be offered. 
  • Redeliveries requested due to absence are not covered by WrexRaw

❗️Order responsibility

  • Customer is responsible for correct address and contact info
  • Once processed, no changes can be made to the order details
  • If your address is incorrect, WrexRaw is not liable for non-delivery
  • Orders may be cancelled & refunded if we cannot fulfil them

🐾 Helpful Tips

  • Don’t wait until you’re out of food to reorder!
  • Always order a little extra (15kg or more) in case of courier delays

📩 Complaints & Contact

  • All complaints must be emailed to: wrexraw@gmail.com
  • Include your order number and photographic evidence within 12 hours of receiving goods
  • We do not handle complaints via social media or chat — these methods may cause delays
  • Phone or email is the best way to contact us
  • We do not ship on Bank Holidays
  • 03301336662

WrexRaw, New Llay hall Industrial Estate, Mold Road, LL12 9YG

Opening Hours:

  • Monday - Thursday 10-4
  • Friday: 12pm – 6pm
  • Saturday: 10am – 1pm
  • Sunday: Closed
    Closed on Bank Holidays

Lots of love, from all of us at WrexRaw 🐶🫶🏼

Link copied